Shipping policy

Last updated: 27 October 2026

Shipping & Delivery Policy

At LAVRYA, we believe your shopping experience should be straightforward from checkout to delivery. This policy explains where we ship, our shipping options, estimated delivery times and how we handle delivery issues.

1. Where we ship

LAVRYA currently delivers to the following countries:

Australia
The Netherlands
United Kingdom
United States

Orders are fulfilled by our logistics partner, Kungfubuy, and dispatched from China.

We ship internationally and provide tracked delivery for all orders.

2. Shipping methods and prices

We offer free Standard Shipping and an optional paid Premium Shipping service.

Destination	Standard Shipping	Premium Shipping
Australia	Free	A$3.95
Netherlands	Free	€3.95
United Kingdom	Free	£3.95
United States	Free	US$3.95

Free Standard Shipping applies to all orders, with no minimum order value.

Premium Shipping is an optional paid delivery method. The available service information is displayed at checkout. Premium Shipping does not guarantee faster delivery unless a different delivery estimate is expressly displayed for that option.

All applicable delivery charges are shown before you complete your purchase. We do not add undisclosed shipping or handling fees after checkout.

3. Order processing time

Orders are normally processed within 0–2 business days after successful payment.

Processing includes order verification, preparation and handover to the shipping carrier.

Business days generally mean Monday to Friday, excluding relevant public holidays.

Orders placed on weekends or public holidays may begin processing on the next business day.

You will receive an email notification once your order has been dispatched.

4. Estimated shipping and delivery times

Our estimated transit time after dispatch is 3–5 business days for all current shipping destinations.

Country	Processing	Transit	Total estimated delivery
Australia	0–2 business days	3–5 business days	3–7 business days
Netherlands	0–2 business days	3–5 business days	3–7 business days
United Kingdom	0–2 business days	3–5 business days	3–7 business days
United States	0–2 business days	3–5 business days	3–7 business days

Estimated total delivery time: 3–7 business days from order placement, including order processing and transit.

Delivery estimates are not guaranteed arrival dates. Customs inspections, carrier disruptions, adverse weather, public holidays or other unexpected circumstances may affect delivery.

If an unexpected delay occurs, we will assist you and keep you informed. Your rights concerning late or non-delivery under applicable consumer law remain unaffected.

5. Order tracking

Every LAVRYA order includes tracking at no additional cost.

Once your order is dispatched, we will email you a tracking number or tracking link.

Tracking information may take some time to become available after the carrier receives the parcel.

If you cannot locate your tracking information or believe your shipment is delayed, contact info@lavrya.com.

6. Customs, duties and taxes

All orders are dispatched internationally from China. LAVRYA arranges the applicable shipping and import-cost handling so that customers are not required to pay additional customs duties, import taxes or carrier clearance fees upon delivery.

The total amount payable by the customer is disclosed at checkout, including the selected shipping method and applicable taxes.

If a carrier or customs representative unexpectedly requests an additional import payment, please contact us before paying. We will investigate and arrange an appropriate resolution at no additional cost to you.

Tax and customs procedures may differ between destinations, but LAVRYA remains responsible for honouring the total price and delivery-cost commitments displayed at checkout.

7. Multiple shipments

Depending on product availability and fulfilment arrangements, some orders may arrive in separate parcels.

Where this happens, we will provide the relevant tracking information. You will not be charged additional shipping costs because an order is split into multiple shipments.

8. Incorrect or incomplete delivery addresses

Please review your delivery address carefully before placing your order.

If you notice a mistake, email info@lavrya.com as soon as possible with your order number and the correct details.

We will try to update your address before dispatch. Once a parcel has entered the carrier network, changes may no longer be possible.

If a parcel cannot be delivered because the shipping address provided was incorrect or incomplete, we will work with you to identify an appropriate resolution. Any additional charges will be explained in advance and will only be applied where permitted by law.

9. Lost, missing or damaged parcels

We take responsibility for resolving delivery problems involving orders purchased directly from LAVRYA.

If your parcel is confirmed lost in transit, not delivered or arrives damaged, please contact our support team.

We will investigate the issue with our fulfilment partner and carrier and, as appropriate, arrange a replacement shipment or a refund at no additional cost to you.

Where applicable consumer law gives you a right to a particular remedy, those rights take precedence.

You are not required to resolve a lost-parcel dispute directly with the shipping carrier before contacting LAVRYA.

10. Delayed deliveries

Although we aim to meet our published delivery estimates, unexpected delays may occur.

If we become aware that your order cannot be dispatched within the promised processing period, we will contact you with available updated information and the cancellation or refund options required by applicable law.

For customers in the United States, we follow applicable requirements concerning delayed shipment notifications and refunds under the FTC Mail, Internet, or Telephone Order Merchandise Rule.

For customers in the Netherlands, United Kingdom and Australia, applicable statutory rights concerning late delivery remain unaffected.

11. Order changes and cancellations

If you need to change or cancel an order, please contact us before dispatch.

We accept order cancellations before the product has been shipped.

Once an order has been dispatched, it may no longer be possible to stop or redirect the shipment. You may still be eligible to return the product after delivery under our Returns & Refunds Policy or applicable law.

12. Returns

LAVRYA offers a 30-day voluntary return policy.

For change-of-mind returns, customers are generally responsible for return postage to our designated return facility in China. Where an item is faulty, incorrect or otherwise covered by statutory consumer guarantees, different rules apply.

For complete information about return eligibility, costs, instructions and refunds, please read our Returns & Refunds Policy.