Terms of service
Last updated: 27 October 2026
Terms of Service
1. Overview
Welcome to LAVRYA.
LAVRYA is an online fashion accessories store operated by Stefan van der Galiën, registered in the Netherlands.
These Terms of Service ("Terms") govern your use of www.lavrya.com and your purchases from our online store.
The terms "LAVRYA", "we", "us" and "our" refer to the business operating this website.
By placing an order, you agree to these Terms and our applicable store policies. Nothing in these Terms limits or excludes mandatory consumer rights under applicable law.
2. Business information
Trading name: LAVRYA
Business operator: Stefan van der Galiën
Registered address: Bindert Japiksstrjitte 34, 9289 JK Drogeham, The Netherlands
Chamber of Commerce (KvK): 83054537
Dutch VAT identification: NL003769416B12
Email: info@lavrya.com
Telephone: +31 6 119 38 007
Website: www.lavrya.com
Customer support is available seven days a week, with responses within 24 hours.
3. Eligibility and permitted use
LAVRYA sells products to consumers for personal or household use.
By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you, or that you have the required permission from a parent or legal guardian.
You agree to provide accurate billing, contact and delivery information.
You must not use our website for fraudulent, unlawful or abusive purposes or interfere with its security and operation.
4. Products and product information
We aim to present accurate product descriptions, photographs, measurements, available colours, materials and other relevant characteristics.
Actual product colours may appear slightly different depending on lighting, screen settings and display technology.
Product details are provided to help customers make an informed purchase decision. We remain responsible for the accuracy of product descriptions and for supplying goods that conform to the contract and applicable law.
If a delivered item is materially different from its description, faulty or otherwise non-conforming, your statutory consumer rights apply.
Product availability may change. If an ordered item becomes unavailable, we will notify you and provide an appropriate resolution or refund.
5. Placing an order
By completing checkout, you submit an order to purchase the selected products at the total price displayed.
After placing an order, you will receive an order acknowledgement by email.
The purchase contract is formed when we accept your order, including through an order acceptance or dispatch confirmation.
We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, unavailability or a manifest pricing error, subject to applicable law.
If we cancel an order after payment, we will refund the amount paid in accordance with applicable law.
Please review your order details carefully before submitting payment.
6. Prices, currencies and taxes
Product prices are displayed in the currency associated with your selected shopping market:
- Australia — Australian Dollars (AUD).
- Netherlands — Euros (EUR).
- United Kingdom — British Pounds (GBP).
- United States — United States Dollars (USD).
Prices and applicable taxes are displayed in accordance with the requirements of the relevant market.
The final amount payable, including any selected Premium Shipping charge, is shown before checkout is completed.
We offer free Standard Shipping on all orders. Optional Premium Shipping costs A$3.95, €3.95, £3.95 or US$3.95, depending on the destination market.
Customers will not be required to pay undisclosed import duties, customs fees or carrier clearance charges upon delivery. LAVRYA is responsible for arranging the import-cost handling necessary to honour the price presented at checkout.
Prices and promotions may change, but changes do not affect orders already accepted, except where required by law or agreed with the customer.
7. Payment methods
We accept available payment methods offered through Shopify Payments and PayPal.
Available payment options are displayed at checkout and may vary by country or device.
Payments are processed securely through the relevant payment service provider.
LAVRYA does not require customers to provide complete payment card details by email or through customer support communications.
Orders are processed after successful payment authorisation or confirmation.
8. Shipping and delivery
LAVRYA currently ships to Australia, the Netherlands, the United Kingdom and the United States.
Orders are fulfilled through Kungfubuy, our fulfilment partner in China.
Our standard estimated processing time is 0–2 business days, followed by an estimated 3–5 business days in transit.
The total estimated delivery time is therefore 3–7 business days from order placement.
Tracking is included with every order.
Delivery estimates may be affected by exceptional circumstances, including carrier disruption, customs inspections or events outside our reasonable control.
Where delays occur, we will communicate with customers and provide the cancellation, delivery or refund remedies required by applicable law.
Risk of loss or damage during delivery remains with LAVRYA until the goods have been delivered to you or a person authorised by you to receive them, except where applicable law provides otherwise.
For additional details, please read our Shipping & Delivery Policy.
9. Returns, cancellations and refunds
LAVRYA offers a voluntary 30-day return policy on products sold through our online store.
For ordinary change-of-mind returns, customers are generally responsible for return postage to our designated facility in China.
Where a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, LAVRYA will provide the remedies required by law, including covering or reimbursing reasonable return costs where applicable.
We do not offer direct exchanges for change-of-mind requests. Customers may return an eligible product and place a separate order for their preferred alternative.
Orders may be cancelled before dispatch. Statutory cancellation rights may continue to apply after dispatch or delivery.
Our voluntary return conditions do not exclude or limit mandatory statutory rights.
For the full procedure, please see our Returns & Refunds Policy.
10. Consumer guarantees and legal rights
LAVRYA respects the mandatory consumer protection laws applicable to the markets in which we sell.
Netherlands
Customers in the Netherlands benefit from applicable Dutch and European Union consumer protection rules, including statutory withdrawal rights and legal protections concerning defective or non-conforming goods.
United Kingdom
Customers in the United Kingdom retain their applicable rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including relevant rights to cancel eligible distance purchases and seek remedies for non-conforming goods.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Australian customers are entitled to the remedies required by law when products fail to meet applicable consumer guarantees. Depending on the circumstances, these remedies may include a repair, replacement or refund.
Our voluntary return policy does not replace these guarantees.
United States
United States customers retain any non-waivable rights under applicable federal and state consumer protection laws, including applicable rights concerning delivery, product conformity and refunds.
11. Promotions and discounts
From time to time, LAVRYA may offer promotions, discount codes or special offers.
Promotional conditions, including eligibility and validity periods, will be communicated alongside the relevant offer.
Discounts cannot necessarily be combined unless expressly stated.
Any displayed reference price or promotional savings claim must reflect a genuine and lawful pricing comparison.
We reserve the right to correct promotional errors, subject to applicable consumer law and the rights of customers with accepted orders.
12. Intellectual property
The LAVRYA name, website design, original written content, graphics and other protected materials are owned by LAVRYA or used with the permission of the relevant rights holders, as applicable.
All trademarks, photographs and third-party materials remain the property of their respective owners.
Content may not be copied, distributed or commercially reused without appropriate permission or another lawful basis.
Nothing in these Terms transfers intellectual property rights in website content or product designs to the customer.
13. Customer reviews and feedback
Customers may have the opportunity to submit product reviews or feedback through our website or review service providers, including Judge.me.
Reviews must reflect genuine experiences and must not contain fraudulent, unlawful, abusive or infringing material.
By submitting a review, you grant us permission to display and use the submitted content for legitimate store and promotional purposes, subject to applicable law and any necessary permissions.
We do not claim that all reviews are verified purchases unless they have been appropriately verified and labelled.
We may moderate content for lawful reasons, but we do not require reviews to be positive.
14. Privacy and personal information
We process personal information for purposes including order fulfilment, payment processing, customer support, fraud prevention, legal compliance and website operation.
Our store uses Shopify and relevant service providers, including payment, fulfilment, analytics and review services.
Order details necessary for delivery may be shared with our fulfilment partner in China and relevant carriers.
Our Privacy Policy explains the personal information we collect, the purposes and legal bases for processing where applicable, and your privacy rights.
Please review our Privacy Policy.
You can contact info@lavrya.com
15. Third-party services and links
Our website is powered by Shopify and may include services provided by third parties, such as payment processors, review providers and tracking or analytics tools.
Links to external websites may be provided for convenience. Those websites may have their own terms and privacy policies.
LAVRYA is responsible for its own obligations to customers, including the sale and delivery of products purchased directly from our store.
Nothing in this section limits our legal responsibilities or remedies available to consumers.
16. Website availability and security
We work to maintain a secure and functional shopping experience, but occasional maintenance, errors or service interruptions may occur.
You agree not to misuse the website, interfere with security controls, attempt unauthorised access or introduce malicious software.
We may take reasonable steps to protect the website, customers and our business from security threats or fraudulent activity.
17. Errors and inaccuracies
Despite reasonable care, product listings, prices or other website information may occasionally contain errors.
We may correct obvious mistakes or update information when necessary.
If an error materially affects an order, we will contact the customer and provide an appropriate resolution consistent with applicable law.
We will not substitute a materially different product without the customer's agreement.
18. Liability
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot legally be excluded, or any other liability that cannot be excluded under applicable law.
Nothing in these Terms excludes or restricts any mandatory consumer guarantees, statutory remedies or rights relating to defective, non-conforming, undelivered or incorrectly described goods.
To the extent permitted by applicable law, LAVRYA is not responsible for losses that are not reasonably foreseeable consequences of our breach or that arise from circumstances for which we are not legally responsible.
Any liability limitation in these Terms applies only to the extent permitted by the laws applicable to the customer and transaction.
19. Events outside our reasonable control
Circumstances outside our reasonable control, including natural disasters, major carrier interruptions, government restrictions or severe infrastructure failures, may affect our ability to perform some obligations.
When such events occur, we will communicate relevant information and take reasonable steps to minimise disruption.
Any rights to cancellation, refund or another remedy that apply under mandatory consumer law remain unaffected.
20. Complaints and dispute resolution
If you have a concern about your purchase or our service, please contact info@lavrya.com.
We aim to respond within 24 hours, seven days a week, and to resolve complaints fairly and efficiently.
If a complaint cannot be resolved directly, you may pursue any applicable statutory complaint procedures, consumer protection remedies or court proceedings available to you.
We do not require consumers to waive mandatory rights to bring legal proceedings in their jurisdiction.
21. Governing law
These Terms are governed by Dutch law, subject to mandatory consumer protection provisions that apply in the country where a customer habitually resides.
This choice of law does not deprive customers of mandatory protections provided by applicable laws in the Netherlands, United Kingdom, Australia or United States.
Any dispute concerning a consumer contract may be brought before a competent court as permitted by applicable law.
22. Changes to these Terms
We may update these Terms when necessary to reflect changes in our services, operational processes or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retrospectively remove rights arising from orders already accepted.
Where applicable law requires notification or additional consent, we will comply with those requirements.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will not affect mandatory statutory rights.
24. Contact information
For questions about these Terms, your order or our services, please contact:
LAVRYA
Stefan van der Galiën
Bindert Japiksstrjitte 34
9289 JK Drogeham
The Netherlands
KvK: 83054537
VAT ID: NL003769416B12
Email: info@lavrya.com
Telephone: +31 6 119 38 007
Website: www.lavrya.com
Customer care is available every day, with responses within 24 hours.